Warranty & after-sales service

Do you have a problem with your EuroCave product? Contact our in-house customer service department. Specialists trained in the technical features of our products are ready to help you. Find out everything about EuroCave spare part availability and guarantees.



IN-HOUSE AFTER-SALES SERVICE




To offer the best experience, the technical support is provided by professionals trained in the specific technical features of EuroCave products. All our distributors (over 70 countries) have a direct connection with these experts.

In the case of a proven fault, EuroCave undertakes to send the manufacturer's spare parts to your distributor. This service is your assurance that whatever country you are in, you will benefit from a fast and efficient after-sales service.

Wherever you are living, if you have a problem with one of our products, please contact your local distributor.



MANUFACTURER WARRANTY




Only EuroCave distributors are authorised to carry out your EuroCave product.

10-year parts warranty* for the Royale.
5-year parts warranty* for the Revelation and Inspiration ranges.
2-year parts warranty* for the Première, Compact and Pure ranges, storage systems (Modulosteel, Modulorack, Modulocube and Modulothèque), cellar conditioners and cigar humidor.
2-year parts warranty* for Tête à Tête and Wine Art.

Warranty labor & travel time depend on your local EuroCave distributor.

Every EuroCave wine cabinets and cellar conditioner have an individual identification number which allows its origin and authenticity to be established.



AVAILABILITY OF SPARE PARTS




As manufacturer of high quality products, EuroCave is fighting against planned obsolescence. We are comitted to ensuring the maximum availability of our usual spare parts.

Wine cabinets & cigar humidor - 11 years
Wine cellar conditioners - 5 years
Wine Art - 4 years
Storage systems - 4 years

In addition, EuroCave offers a selection of original spare parts for all wine cabinets, allowing you to repair your cellar yourself and extend the product lifecycle.

- Professional repairers:
Thermostats > 7 years**
Temperature sensors > 7 years**
PCB > 7 years**
LED (Light sources) > 7 years**
Door handles > 7 years**
Door hinges > 7 years**
Shelves > 7 years**
Door gaskets > 10 years**

- End-users:
Door handles > 7 years**
Door hinges > 7 years**
Shelves > 7 years**
Door gaskets > 10 years**

If you are looking for a spare part such as a shelf, a door handle, a door hinge, or a door gasket, please contact your local distributor.

We guarantee delivery of spare parts to our professional repairers, within a maximum of 15 working days upon receipt of the order.
For all questions or to obtain more information about the spart part you need, please contact your local distributor.

* Details of additional guarantee offers can be found in the general terms of sale.
** Minimum period after placing the last unit of the model on the market