Warranty & after-sales service

EuroCave, inventeur de la cave à vin fête ses 40 ans d'histoire.



IN-HOUSE AFTER-SALES SERVICE

To offer the best experience, the technical support is provided by professionals trained in the specific technical features of EuroCave products. All our distributors (over 70 countries) have a direct connection with these experts.

In the case of a proven fault, EuroCave undertakes to send the manufacturer's spare parts to your distributor. This service is your assurance that whatever country you are in, you will benefit from a fast and efficient after-sales service.

Wherever you are living, if you have a problem with one of our products, please contact your local distributor.




MANUFACTURER WARRANTY



Only EuroCave distributors are authorised to carry out your EuroCave product.

10-year parts warranty* for the Royale.
5-year parts warranty* for the Revelation and Inspiration ranges.
2-year parts warranty* for the Première, Compact and Pure ranges, storage systems (Modulosteel, Modulorack, Modulocube and Modulothèque), cellar conditioners and cigar humidor.
2-year parts warranty* for Tête à Tête and Wine Art.

Warranty labor & travel time depend on your local EuroCave distributor.

Every EuroCave wine cabinets and cellar conditioner have an individual identification number which allows its origin and authenticity to be established.

AVAILABILITY OF SPARE PARTS



Wine cabinets, Tête à Tête & cigar humidor - 11 years from the date of manufacture of the product.
Wine cellar conditioners - 5 years from the date of manufacture of the product.
Wine Art - 4 years from the date of manufacture of the product.
Storage systems - 4 years from the end of the product's warranty period.

* Details of additional guarantee offers can be found in the general terms of sale.